Shipping, ordering & returns

1How to order

• Online: account holders can order at thronehealthmedical.com.
• Phone: 1 (800) 215-0065, Monday–Friday, 9 AM–5 PM ET.
• Email: orders@thronehealthmedical.com
• Purchase orders: accepted by email or through GHX.
• Government purchase cards: accepted.

2Minimum order

There is no minimum order.

3Units of measure

Products are sold by the case; durable medical equipment is sold individually. We don't typically break cases. Speak with your account manager regarding these requests. Each product page shows its pack size as units per box and boxes per case (for example, 100/bx, 10 bx/cs).

4Pricing and payment

• We accept credit cards, ACH and checks.
• Net-30 terms are available to approved accounts. Open an account, then request a credit application.
• Prompt-pay discount: approved net-30 accounts may take 2% off any invoice paid within 10 days.
• Past-due balances are subject to a 1.5% monthly finance charge.
• Contract and facility pricing is quoted per account after review.

5Tax exemption

Email your exemption certificate to orders@thronehealthmedical.com. It must be on file before your first order ships, and it applies to orders from the date we receive it forward.

6Shipping and delivery

• In-stock orders received by 2 PM ET ship the same business day via FedEx Ground.
• Typical delivery is 1–7 business days, depending on your region.
• Shipping is calculated at checkout. Facilities with recurring orders can request free-shipping terms as part of their account pricing.
• Expedited shipping is available at cost.
• Orders ship from Marietta, GA, Yonkers, NY, or directly from the manufacturer.

7Backorders and substitutions

• We'll tell you about any backorder within 1 business day.
• We ship what's in stock right away; you can ask us to hold the order until it's complete instead.
• There's no extra shipping charge for backordered items.
• We never substitute a product without your written approval.
• Backordered items can be cancelled with approval from your account manager.

8Returns

• Returns are accepted within 30 days of delivery. Items marked final sale can't be returned.
• Items must be unopened, in original packaging and resalable.
• Email us for a return authorization (RMA) before shipping anything back.
• Returns carry a 10% restocking fee. The customer pays return shipping unless Throne made the error.
• Not returnable: opened sterile items, temperature-sensitive items, special orders and DME once used.
• Refunds go to your account or original payment method within 10 business days.

9Damaged or incorrect shipments

Report damage, shortages or wrong items within 5 business days of delivery. Send your order number and photos of the damage and the box to orders@thronehealthmedical.com.

10Recalls and product notices

If a manufacturer recalls a product you bought from us, we'll email your account's contact within 1 business day. Credits or replacements follow the manufacturer's recall terms, and Throne coordinates the process for you.